Instant Remediation

with Runbook Automation

 


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Bridging Alerting and Remediation for Even Faster Service Restoration

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Trigger Remediation Actions by Responding to Notifications

ITPA & RBA Extensions

 

IT downtime costs organizations thousands of dollars per minute, in revenue and lost productivity, while also impacting customer experience and brand reputation. Automation helps reduce the time to resolution, the negative impacts on businesses and improve service availability.

Everbridge IT Alerting extends its capabilities into IT Process Automation and Runbook Automation by leveraging Ayehu’s award-wining eyeshare IT process automation solution. The combined solution bridges IT Alerting and RBA and allows organizations to:

  • Quickly engage your IT experts and on-call teams so they can respond to critical issues faster.
  • Cut the mean time to fix and automate manual, repetitive tasks.
  • Reduce the overall time to resolution even further by eliminating the time between receiving an alert and executing the remediation action.

A large range of extensions available

 

The joint solution lets you remain fully in control over IT task automation by embedding human decision points within workflows. Using bi-directional communication steps, you can remotely control the advancement or execution of any step within a process, such as re-starting a server. Remote communication can be performed via SMS, IM, email, or phone.

The combined solution integrates with the following solutions:

  • Amazon Web Services Integration
  • ArcSight Integration
  • CA Spectrum Integration
  • Cherwell Connector
  • HP Operations Manager Integration
  • Intel McAfee ESM Integration
  • JIRA Integration
  • Nagios Integration
  • NetApp Integration
  • ServiceNow Integration
  • Solarwinds Integration
  • Splunk Integration
  • System Center Operations Manager (SCOM) Integration
  • Tivoli Netcool/OMNIbus Integration
  • VMware vSphere Integration

Out-of-the box templates, ready to use

 

We know the systems and software solutions you use so we’ve already built the workflows for all of these solutions to make it easy for you to get started. The solution comes with a rich library of IT Process Automation and Runbook automation templates, which can be implemented immediately. Each task is designed as a workflow containing procedures, control-flow conditions, and triggers for a specific environment.


How it Works

 

Never miss an important notification again and reduce Alert fatigue by:

  • Sending targeted call/notification to the right IT staff based on who’s on call
  • Contacting IT personnel until they respond via phone, SMS, mobile app push notification, and more
  • Escalating to the next person in line and/or management if they don’t respond

Trigger the execution of a workflow directly from your smartphone, from anywhere, at any time.