A major manufacturing company removed manual call trees and automated alerting to the right specialist at the right time reducing their mean time to repair and saving ≈ $1.75 million per year.
Largest Online Consumer
An issue at the largest online consumer auction service costs $100 per second. Every minute they can reduce the time it takes for the team to collaborate and triage the issue saves $1,000.
Major Telecommunications Provider
A major telecommunications provider saved an average of 30 minutes per incident by automating outreach to staff.
Large Financial Services Group
A large financial services group increased customer satisfaction and retention while decreasing inbound call center call volume saving ≈$2 million per year.
Large Global Financial Institution
A large global financial institution consolidating 10 different notification services saved over $1 million per year.
Top U.S. Insurance Provider
A top US insurance provider replaced pagers and added automated outreach via SMS, voice and push notifications savings $20,000 a year.
Major Manufacturing Company
A major manufacturing company’s move to cloud-based IT alerting solution was able to re-allocate the 5 FTEs that were supporting the on-premises notification system and telco services saving over $400,000 a year.
Leading U.S. Hosting Company
A leading US hosting company was concerned about the burden of too many alerts being sent to their specialists (e.g. DBA, Middleware, App server).
Automating outreach to the right on-call person at the right time resulted in less job fatigue and lower turnover for key specialists.