Stride Integration Guide 2018-06-27T15:28:02+00:00

Stride Integration Guide

This page contains steps and screenshots for the Stride Integration via EB Suite

Step 1. Visit Everbridge Portal > Settings > ITA > Smart Channel Integration

  • Select ‘Stride’ from the available choices
  • Click ‘Add to Stride’

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Step 2. Log in to your Atlassian Stride account.screen capture

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Step 3. Once logged in, it will ask you to pick any conversation (channel) to be able to install the Stride app. It is recommended to have a previously created “test” conversation that can be used for the sake of one-time installation of the Stride app. Any conversations created from the EB Suite after the Stride app is successfully installed will already have the app installed into them. Hence, this step will not need to be performed again. screen capture

Step 4. This will ask you to agree to the actions that the Stride app will perform on your conversations. Click on ‘Agree’. screen capture

Step 5. You will see the following page once you click on ‘Agree’ and the Stride app gets successfully installed. screen capture

Step 6. Go back to the EB Suite Portal and refresh your page. You will now see Stride integrated with the EB. screen capture

Step 7. Under the ‘ITA’ tab, you will able to see ‘Create’ link for each incident under the ‘Channel’ column if a Stride channel is not created for that incident. If a Stride channel is already created for an incident, it will show ‘Go to’ link. screen capture

Alternatively, you can also select an Incident by clicking on the ‘Incident Name’, and either ‘Create’ a channel or access the channel ‘Link’ under the ‘Channel Details’ section: screen capture screen capture

Step 8. When you click on the ‘Create’ to create a channel or the ‘Link’/’Go to’ to access a channel , it takes you to the respective Stride channel screen capture

Step 9. Get started with discussions related to the incident on the incident channel. You can also access the conversation history under incident ‘Activities’ tab on the EB Suite Portal. screen capture screen capture