Cisco Spark Guide 2018-04-10T09:46:53+00:00

Self-Service Cisco Spark Integration Guide

Pre-requisite: 

  1. This integration purpose is to build an integration between Everbridge ITA and the targeted Chatop app such as Cisco Spark.
  2. It is recommended the user take a training to understand the functionality of the integration. This document is not served as a feature walk through.
  3. in order to successfully set up the Cisco Spark integration, the user will need to be the admin for the Cisco Spark to finish the procedure.
  4. Cisco Spark is team-based, and each team creates space for topic discussion
  5. The incident sent from ITA will only show up in the selected team during the process
  6. The Spark space created will be inside a team. All the team member will be able to see the space and join the space to discuss the topic.

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Step 1. Visit Everbridge Portal > Settings > ITA > Smart Channel Integration

  • Click ‘smart channel integration’
  • Click ‘add to Slack’

Step 2. At the pop up page, try to pick the right slack team you want to integrate with

Step 3. Once you put in your email and address, the implementation is completed. You will be directed back to the Everbridge portal.

Step 4. You will be able to see those channels at the ITA dashboard

Step 5. Go back to Everbridge portal, you will see that the integration has been set up.

Step 6.  In the ITA dashboard, the ‘channel’ column will show up