Key Features of Everbridge IT Alerting
Interactive dashboards gives visibility and insights into incident response across all areas of IT. Smart Analytics provides incident response trends which is available by group, time or type to help continuously improve processes and assist managers with resource planning and optimizing response times and SLAs. With interactive response timeline monitoring, and early warnings, businesses can proactively ensure adherence to the organizational service level objectives.
- Actively manage SLAs
- Manage team capacity
- Monitor group response performance
- Assess incident trends
Identify in real time the right teams and personnel based on who’s on-call, location, skillset, etc… Smart Routing technology offers multi-criteria based identification and on-call scheduling to identify the right teams and individuals to engage. Automated escalation will kick in if people don’t acknowledge in a timely manner.
The technology gives a way to send 1-click invitation to join a collaboration channel as part of the targeted notification.
- Smart Conferencing
- ChatOps Collaboration
Rapidly define and deploy a business process, including orchestration, and integration to a specific endpoint application for change, problem, and incident management
- Define escalation rules based on negative acknowledgment and time thresholds
- Determine which teams to engage based on type of critical event and business process
- Launch complex response and notification scenarios to communicate and collaborate across teams, stakeholders and end-users
- Automatically launch, monitor, and record conference bridges based on incident severity or business process
The API connector offers an easy and flexible way to ingest events and alerts from a variety of third party tools, such as ticketing systems, Service Desk systems, ITSM systems, Event Correlation systems, ITOM systems, APM solutions, etc…. Then, events are turned into Everbridge incidents based on conditional logic.
Does your IT team still use a manual process to identify who is on-call? IT Alerting helps you track who is on-call on each team, and alert the right people based on the type of incident, time of day, skill set required and location.