The Future Mission of IT Support

By | 2017-10-20T15:22:09-04:00 Oct 19th, 2017|

The world of business changed radically when computers began making their way to the desktop. The clatter of typewriters was replaced by the click of keyboards, and typist was no longer a job title, but [...]

The Challenges of a Distributed Team

By | 2017-10-05T09:00:43-04:00 Oct 5th, 2017|

Many organizations face the everyday challenge of conducting consistent communications with IT teams that are in multiple locations, multiple time zones, and multiple continents. According to the HDI 2016 Technical Support Practices & Salary Report, [...]

AWS Meetup WAS AWSome

By | 2017-09-19T13:45:57-04:00 Sep 19th, 2017|

Last Tuesday, Everbridge hosted the Boston Amazon Web Services Meetup group at our headquarters in Burlington, Mass. Focused on "Connecting Development and IT Operations in the AWS cloud" - over 50 people joined to talk and [...]