The Everbridge IT Blog

Perspectives on IT Incident Management and Response

Brought to you by the IT Alerting Team

Miss the webinar on mitigating and preventing call storms?

May 24th, 2017 by Vincent Geffray

If you missed the webinar with Roy Atkinson from HDI and myself on 5/16 then no worries, the replay is available here     About this webinar What’s going on? How long will this last? What should we be doing about it? If you’ve ever had a major incident impact users throughout your organization, […]


Everbridge Spring 2017 Release is Live!

April 27th, 2017 by Vincent Geffray

We’re very excited to unveil the latest seasonal release of Everbridge Enterprise SaaS Platform which helps organizations automate their response management process when critical events occur. For corporations of all sizes, the Everbridge Spring 2017 Release improves the way that your organization communicates, collaborates and orchestrates processes when things go wrong with IT. Join me […]


Everbridge to present at HDI 2017 in Washington, DC

April 26th, 2017 by Vincent Geffray

This year again, Everbridge will be attending the Annual HDI 2017, this year in Washington, DC. It is a great opportunity for you to meet with your peers and with solution vendors like Everbridge which can make your work-life balance easier by providing you with the solutions you’ve been looking for so long. Why attend […]


Experience the Power of IT Response Automation at Knowledge17

April 24th, 2017 by Jesse Richard

Learn How the Best Performing Support Organizations Engage Their Response Teams in 5 Minutes or Less   The Everbridge team is getting ready for Knowledge17, and we hope that you’ll come visit us during ExpoNow! This year we’ll be at booth 828 and we have a lot in store for you! For those not familiar […]


Establishing a Business-Driven, Multi-Factor Priority Model Shared by Multiple ITSM Processes

February 15th, 2017 by Jesse Richard

Yesterday, Troy DuMoulin, (@TroyDuMoulin) VP of Research and Development at Pink Elephant, joined Everbridge for an ITSM deep dive webinar on prioritization, classification, escalation and alerting. During the webinar, Troy offered advice and best practices around establishing a business driven, multi-factor priority model shared by multiple ITSM processes and how this model drives automation related […]


Welcome, Vick Vaishnavi to the IT Alerting Team!

January 18th, 2017 by Jesse Richard

I am excited to officially announce the addition of Vick Vaishnavi to the Everbridge senior management team as General Manager, IT Alerting and IoT! In this role, Vick will spearhead global positioning, growth and execution in the IT operations and IoT communications space. He is an accomplished enterprise software executive and IT innovator who brings […]


State of IT Incident Management: Lack of Automation Hinders Speed of Response to IT Outages and Incidents

December 20th, 2016 by Jesse Richard

We are happy to share with you the results of our 2016 survey on the state of incident management we conducted among 152 IT professionals. It measures how often significant outages occur, how quickly their organizations can respond, and how much IT downtime costs their organizations. (Download the eBook here) It’s an eye opener to […]


IT Alerting As a Service: the Fall Release is now available !

December 1st, 2016 by Vincent Geffray

The Product team is proud to announce the new release of Everbridge IT Alerting to all. It went live yesterday, on November 30, 2016 and because it is fully Saas, it is already available in your account. This release includes a combination of brand new capabilities and enhancements which I’ll highlight here. Before I get […]


BMC Remedy Users: Engage Your IT Responders in 5 Minutes or Less!

November 15th, 2016 by Vincent Geffray

  BMC Remedy Service Management is used to manage IT incidents. Once an IT issue is detected, a ticket is usually created within BMC Remedy. The system enables operators to enter all the relevant information which will be needed to help IT understand what is going on. Information include the area, the application at fault, […]


Speed Matters… Nobody Buys stuff on Slow Websites Any Longer!

October 28th, 2016 by Vincent Geffray

        A recent study by US telco T-Mobile and Dynatrace shows that visitors that completed orders experienced pages 50% faster than visitors who didn’t. This is showing that the visitors who experienced good performance were more likely to complete orders than those who didn’t complete a transaction. We also learn that visitors were half as […]

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