The Everbridge IT Blog

Perspectives on IT Incident Management and Response

Brought to you by the IT Alerting Team

AWS Meetup WAS AWSome

September 19th, 2017 by Vincent Geffray

Last Tuesday the Boston Amazon Web Services AWS Meetup group  was hosted in the Everbridge headquarters in Burlington, Mass.  The event started with networking, followed by 3 presentations from Amazon, Zenoss and Everbridge. After that we had a very inspiring and spirited discussion with our panelists from Amazon, Zenoss and Everbridge. Slides from the Everbridge […]


Everbridge IT Alerting Enables Rapidly Growing Number of Enterprises to Resolve IT Incidents Faster, Minimizing Business Impact

September 14th, 2017 by Jeff Benanto

Number of Customers Leveraging Operational Response Automation Solution to Improve and Scale IT Communications and Collaboration Doubles in Past Nine Months   BURLINGTON, Mass.–(BUSINESS WIRE)–Everbridge, Inc. (NASDAQ:EVBG), a global software company that provides critical event management and enterprise safety applications to help keep people safe and businesses running, continues to help enterprises around the globe minimize […]


Nine Ways to Fight Ransomware Attacks

September 14th, 2017 by Vincent Geffray

Another month, another attack that encrypts victims’ data and demands payment for the decryption key. No matter how many companies pay to rescue their data (or worse, pay and still don’t recover their data) new attacks keep finding victims. In spring 2014, the “WannaCry” ransomware hit an estimated 200,000 victims in at least 150 countries. […]


Downtime: The Urgency of Response

September 7th, 2017 by Roy Atkinson

Every unplanned interruption of service—an incident in IT service management terms—should be prioritized using two factors: Impact and Urgency. While impact includes considerations like the importance of the service to the organization and perhaps the number of affected users, urgency is also dependent on time and deadlines. The clock is ticking on an incident the […]


IT Response Collaboration: What It Means and What You Need

August 24th, 2017 by Vick Vaishnavi

You’re successfully past the first step in your remediation plan – communication. If you’ve done it right, you have all the right people informed about the nature, scope and severity of your outage or security breach. Now it’s time to get all those people working together on ways to solve the problem – in other […]


Three Must-Haves for Streamlining Incident Communications

August 17th, 2017 by Vick Vaishnavi

Between emails, smart phones, tablets, texts and collaboration platforms, informing everyone who needs to know about an IT outage or security breach should be straightforward. But such communication is in fact devilishly hard – and the wide range of communication messages, devices and platforms is only part of the problem. Long gone are the days […]


The Three Keys to Faster IT Incident Response: Communicate, Collaborate, Orchestrate

August 10th, 2017 by Vick Vaishnavi

Think back to your last “war room” as you scrambled to cope with a security breach or network outage. Remember the overlapping email, texts and phone calls, the duplicated effort, the urgent work that waited on hold while everyone figured out who should do what? You probably got your systems back up, your data restored, […]


Everbridge IT Alerting Summer Release is Live!

July 14th, 2017 by Vincent Geffray

We’re very excited to announce the availability of the latest seasonal release of Everbridge Enterprise SaaS Platform which helps organizations automate their response management process when critical events occur. The benefits? Resolve critical IT incidents faster and in a consistent fashion each time, to reduce the negative impact on the IT teams and on the […]


Integrating Normal Incident, Major Incident, and Service Continuity Management

July 3rd, 2017 by Jesse Richard

During a recent webinar, Pink Elephant’s VP of Research and Development, Troy DuMoulin joined us for a talk on ITIL service management, discussing the integration of normal incident management, major incident management, and service continuity management. At the webinar, Troy reviewed how these three service processes are related, and how each are triggered to support […]


Are you going to Velocity 2017 in San Jose, CA next week?

June 15th, 2017 by Vincent Geffray

Everbridge is a proud sponsor of the Velocity 2017 conference which will take place next week in San Jose, California June, 19-22. This is set to be a very interesting conference. Not only one can learn from his/her peers but also from industry renowned practitioner and thought leaders. Meanwhile a great variety of vendors […]

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