The Everbridge IT Blog

Perspectives on IT Incident Management and Response

Brought to you by the IT Alerting Team

Everbridge IT Alerting Summer Release is Live!

July 14th, 2017 by Vincent Geffray

We’re very excited to announce the availability of the latest seasonal release of Everbridge Enterprise SaaS Platform which helps organizations automate their response management process when critical events occur. The benefits? Resolve critical IT incidents faster and in a consistent fashion each time, to reduce the negative impact on the IT teams and on the […]


Integrating Normal Incident Management, Major Incident Management and Service Continuity

July 3rd, 2017 by Jesse Richard

During a recent webinar, Pink Elephant’s VP of Research and Development, Troy DuMoulin joined us for a talk on ITIL service management, discussing the integration of normal incident management, major incident management, and service continuity management. At the webinar, Troy reviewed how these three service processes are related, and how each are triggered to support […]


Are you going to Velocity 2017 in San Jose, CA next week?

June 15th, 2017 by Vincent Geffray

Everbridge is a proud sponsor of the Velocity 2017 conference which will take place next week in San Jose, California June, 19-22. This is set to be a very interesting conference. Not only one can learn from his/her peers but also from industry renowned practitioner and thought leaders. Meanwhile a great variety of vendors […]


Miss the webinar on mitigating and preventing call storms?

May 24th, 2017 by Vincent Geffray

If you missed the webinar with Roy Atkinson from HDI and myself on 5/16 then no worries, the replay is available here     About this webinar What’s going on? How long will this last? What should we be doing about it? If you’ve ever had a major incident impact users throughout your organization, […]


Not Only Do Major IT Disruptions Hurt Business Performance But they Also Ruin People’s Work-life Balance

May 2nd, 2017 by Vincent Geffray

Blog initially published on APM Digest on May 24th, 2017 ( In today’s digital world, it is possible to gauge the cost implications of an IT outage on employee productivity, revenue generation but it is usually much more tricky to measure the negative impacts on the very IT people’s lives. Think about this for a […]


Everbridge Spring 2017 Release is Live!

April 27th, 2017 by Vincent Geffray

We’re very excited to unveil the latest seasonal release of Everbridge Enterprise SaaS Platform which helps organizations automate their response management process when critical events occur. For corporations of all sizes, the Everbridge Spring 2017 Release improves the way that your organization communicates, collaborates and orchestrates processes when things go wrong with IT. Join me […]


Everbridge to present at HDI 2017 in Washington, DC

April 26th, 2017 by Vincent Geffray

This year again, Everbridge will be attending the Annual HDI 2017, this year in Washington, DC. It is a great opportunity for you to meet with your peers and with solution vendors like Everbridge which can make your work-life balance easier by providing you with the solutions you’ve been looking for so long. Why attend […]


Experience the Power of IT Response Automation at Knowledge17

April 24th, 2017 by Jesse Richard

Learn How the Best Performing Support Organizations Engage Their Response Teams in 5 Minutes or Less   The Everbridge team is getting ready for Knowledge17, and we hope that you’ll come visit us during ExpoNow! This year we’ll be at booth 828 and we have a lot in store for you! For those not familiar […]


Establishing a Business-Driven, Multi-Factor Priority Model Shared by Multiple ITSM Processes

February 15th, 2017 by Jesse Richard

Yesterday, Troy DuMoulin, (@TroyDuMoulin) VP of Research and Development at Pink Elephant, joined Everbridge for an ITSM deep dive webinar on prioritization, classification, escalation and alerting. During the webinar, Troy offered advice and best practices around establishing a business driven, multi-factor priority model shared by multiple ITSM processes and how this model drives automation related […]


Welcome, Vick Vaishnavi to the IT Alerting Team!

January 18th, 2017 by Jesse Richard

I am excited to officially announce the addition of Vick Vaishnavi to the Everbridge senior management team as General Manager, IT Alerting and IoT! In this role, Vick will spearhead global positioning, growth and execution in the IT operations and IoT communications space. He is an accomplished enterprise software executive and IT innovator who brings […]

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