Everbridge Sponsors ServiceNow Summits across Europe

    

For years, Everbridge has been a proud sponsor of the ServiceNow Knowledge conference in the USA. This year we’re coming to Europe!

We’re delighted to meet you all in London, in Frankfurt or in Paris this fall for the NOW Summit series in Europe.

You might be wondering how Everbridge can help IT Organizations which have implemented ServiceNow.

Well, enterprises are always looking for ways to streamline their processes across the different teams and functions to become more efficient, more consistent and more predictable when it comes to time to deliver new services and time to recover from a service disruption.

IT has no choice but to deliver best-in-class IT services to the company’s employees, customers, partners and ensure reliability and security. To help, IT implements Enterprise software solutions for monitoring IT, for detecting possible issues, for documenting tickets and incidents…

But now what?

During critical IT events, there are many actions which need to happen in a timely manner, such as:

  • Assess the category and severity of the issue and declare a major incident
  • Identify the systems and customers impacted
  • Identify service owners, key stakeholders, key customers
  • Identify the team(s) responsible for investigating then resolving the incident
  • Contact the right response team at any time, anywhere they might be (2-way targeted notifications)
  • Escalate to the next person in line as needed
  • Facilitate collaboration (conference bridge, ChatOps) and track progress
  • Inform all impacted internal teams and keep them updated
  • Notify all impacted customers and keep them updated
  • Automate the resolution of known issues with runbook automation
  • Record and archive the incident resolution conversation and data for post-mortem and compliance

Everbridge IT Alerting Saas solution helps to control, manage and automate the communications, collaboration and orchestration to resolve IT incidents faster, minimizing the impact on the business and on the IT teams.

So, what’s the value of Everbridge Integrated with ServiceNow?

When integrated, the combined solution helps IT teams collaboration easy and efficient, wherever people might be. The solution will automatically:

  • Identify who needs to respond to any IT incidents?
  • Identify the service owners, key stakeholders who need to be informed of the incident?
  • Identify the impacted business users who need be notified so they don’t open new tickets?
  • Contact all required IT staff until they respond
  • Escalate to the next person in line as needed
  • Provide your support teams with a way to manage the entire restoration process from one pane of glass (ServiceNow)
  • Provide IT staff with a way to manage how they want to receive their alerts so non are ever missed
  • Start conference bridges with 1-click, pin less access for participants
  • Update ServiceNow with incident and team response data and stats.

Automating the manual communication, collaboration and orchestration processes will ultimately avoid hundreds of thousands of Euros and make IT teams accountable when something wrong occurs with IT.

Another question that may come to mind is about certification and partnership relationship?

You bet!

  • ServiceNow certified Integration is available on the ServiceNow Market Store
  • Everbridge is also Bronze technology Partner

                  

In addition, Everbridge also partners with Devoteam and will also be present during the ServiceNow summits in Europe this fall. They help leading organisations across EMEA with their digital transformation strategies and execution. They count 5,500+ professionals who are dedicated to ensuring Devoteam’s clients win their digital battles.

Come and see us: ServiceNow, Devoteam and Everbridge here:

The Everbridge Product Team

By | 2018-09-11T17:29:02+00:00 Sep 6th, 2018|

You resolve incidents.
Leave the communication workflows to us.

In the event of an IT issue, IT Alerting quickly connects the right on-call personnel with the right information using phone, email, SMS and mobile app alerts. Rules based automation, dynamic on-call scheduling and automatic escalation ensures that someone will respond and take ownership of the incident, regardless of time, day, location or device.

Learn why 3,000+ organizations trust Everbridge. Request a demo.