Customers Benefit from New Level of Automation Functionality to Improve Incident Resolution for Maximum System Uptime
, a leading provider of enterprise-grade automation and orchestration solutions for IT and Cyber Security Incident Response Automation, today announced that it has partnered with Everbridge to extend its IT Alerting solution with added automation and integration capabilities.
The partnership results in improved IT incident communications and faster incident resolution for maximum system uptime and reduced costs.
For many organizations, common IT incident resolution processes include detection, incident logging, IT staff notification and remediation. This is a fragmented process that involves time-consuming manual activities and communications. Ayehu eyeShare’s integration with Everbridge IT Alerting fills this gap by providing closed-loop workflows with automated targeted notifications to fix IT issues faster and reduce costs for every incident.
“Even very short service outages and interruptions can be extremely damaging to organizations. At Ayehu, we are experts in seamlessly integrating with partner platforms and applications to automate IT tasks and processes that drastically improve results across the board,” said Ayehu CEO, Gabby Nizri. “By combining Ayehu’s automation technology with Everbridge’s IT Alerting, customers will benefit with greater efficiencies, faster resolutions and less costly downtime.”
Ayehu’s integration with Everbridge will automatically notify the right IT staff of an issue via multiple communication channels, allowing them to perform the necessary remediation steps directly from their smartphone. This process reduces the time needed to restore critical services, minimizes service desk calls from impacted customers and improves overall incident management and critical communications processes
to both internal and external resolvers, employees, executives and customers.
“By integrating with technologies like Ayehu’s eyeShare, we can further streamline and improve the critical communications process during an outage by offering automated workflow remediation,” said Vincent Geffray, Sr. Director, IT Alerting, Everbridge. “As IT incidents continue to rise, we remain committed to finding the best possible ways for organizations to minimize disruption, effectively communicate during IT incidents and stay on track.”
Additionally, Ayehu will enable Everbridge to add extensive integration capabilities to its platform. As a result, customers will be able to easily and securely integrate their on-premise and cloud applications to Everbridge using Ayehu.
Ayehu eyeShare is an agentless solution that automates simple, repetitive IT tasks as well as complex processes spanning across multiple IT systems, resulting in lower costs, higher levels of efficiency and improved availability of mission-critical systems. In addition to integrating with Everbridge IT Alerting, Ayehu also seamlessly integrates with the leading ITSM platforms such as ServiceNow, JIRA, Remedy and HPSM; network monitoring systems such as Solarwinds, SCOM, Tivoli-Netcool; and several SIEM tools, including Intel-McAfee, Splunk, HP ArcSight, IBM Qradar and more.
Recently named by Gartner as a 2016 Cool Vendor, Ayehu helps IT and Security professionals to identify and resolve critical incidents, simplify complex workflows and maintain greater control over IT infrastructure through automation. Ayehu automation and orchestration solutions have been deployed by major enterprises worldwide and currently support thousands of IT processes across the globe. For more information, please visit www.ayehu.com and the company blog. Follow Ayehu on Twitter and LinkedIn.
Everbridge is a global enterprise software company that provides applications which automate the delivery of critical information to help keep people safe and businesses running. During mission-critical business events or man-made or natural disasters, 3,000 global customers rely on the Everbridge platform to quickly and reliably construct and deliver contextual notifications to millions of people at one time. The company’s platform sent over 1 billion messages in 2015, and offers the ability to reach more than 200 countries and territories with secure delivery to over 100 different communication devices. A broad set of applications enable companies, hospitals, agencies, states, cities and towns to address issues related to severe weather and man-made incidents, IT outages and cyberattacks, safety of traveling staff, and facilitate regulation-compliant messaging. Everbridge serves 8 of the 10 largest U.S. cities, 7 of the 10 largest U.S.-based investment banks, 24 of the 25 busiest North American airports, and 6 of the 10 largest global automakers. Everbridge is based in Boston with additional offices in Los Angeles, San Francisco, Beijing and London. For more information, visit www.everbridge.com, read the company blog, http://www.everbridge.com/blog, and follow on Twitter and Facebook.