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  • Come Meet Us at Pink17

    The IT Service Management Conference & Exhibition

    February 19-21, 2017 ► Bellagio, Las Vegas, NV ► Booth 200

     

  • Your ITSM Communications Plug-In

    Automate Communications from BMC Remedy and ServiceNow

    Certified 2-Way Integrations for Seamless and Quick Incident Response

     

  • ITIL Service Management

    Integrating Normal Incident, Major Incident & Service Continuity Management

    Upcoming Webinar with Pink Elephant

     

IT Service Alerting and On-Call Scheduling for
Quicker Collaboration, Better Communication, Faster Incident Resolution

 

Quickly connect the right on-call IT personnel with the right information

 

Keep stakeholders and impacted users informed during the resolution process

 

Fix issues faster. Reduce the mean time to resolve incidents. Improve SLAs

 

Back online faster. Minimize the negative impact on the business

How IT Alerting Helps

When an IT incident occurs, IT Alerting connects the right people with the right information so they can resolve IT incidents faster and minimize the impact on your business.

 

Initiate Communications from the Tools You Currently Use

Mobilize Your IT Experts

Notifications can be sent from:

  • Point solutions NPM, APM, UEM, WA, tools
  • IT infrastructure and operations monitoring solutions
  • Event correlation and management solutions
  • Incident management and ITSM Solutions

Contact the Right On-Call People with Automatic Escalation

Don’t Waste Time Searching

  • Worldwide groups, listings and shifts
  • Vacation schedules and PTOs to see who’s available
  • Escalation rules and directories
  • Time zones to see who’s on and who’s sleeping

Easy-to-Use Collaboration Tools

Make It Easy To

  • Jump start a conference call
  • Know who’s on
  • Escalate to the next level of support

Communicate with Your IT Teams, Stakeholders & Impacted Users

Keep All Parties Informed

  • Your team of IT resolvers
  • Your application owners
  • Your executives
  • And your users and/or customers
  • On any device, anywhere they are

 

 

Solution Overview

 

When an IT issue strikes, notify the right people – anytime, anywhere. The most affordable IT service alerting solution, built on the industry leading, enterprise-grade, SaaS communication platform.

 

 

 

Why Everbridge IT Alerting?

Recognized as Industry Leader By Gartner

The Industry’s Most Reliable Native SaaS Communications Platform

Trusted by 3,000+ Customers and Counting…

Best of Breed Solutions for
IT Alerting, Notifications & Communications

Trusted by Top Companies


customers
customers

Take Someone Else’s Word For It

oakwood

“System uptime and reliability are critical to Oakwood Worldwide. With a global footprint and operations happening in every major time zone, our systems must be monitored 24×7. IT Alerting has improved the ability of our team to respond to issues more quickly ensuring that our service levels are maximized. Our team has benefited from this application as it provides targeted communication to the right IT team members and offers the ability for our IT team to collaborate to resolve issues.”

– Merv DeGuzman, Vice President of IT, Oakland Worldwide

ericsson

“Everbridge IT Alerting notifes internal stakeholders, and they respond, with ‘I’ve got it handled.’ The issue is then resolved, and nobody knows anything happened… The Everbridge brand is trusted. The beauty of IT Alerting is having a consistent, predictable, repeatable process with timely and relevant communications. And Everbridge facilitates every single piece of that.”

– Mark Hydar, Head of Development Operations for the MediaFirst Unit, Ericsson

Your ITSM Communications Plug-In

Plug our SaaS IT Alerting solution directly into your instance of ServiceNow or BMC Remedy to automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Works with your Current Toolset