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Critical IT Event Response Management

Across the Entire Organization

Faster Service Recovery

  • Mean time to respond down to 5 minutes or less
  • Mean time to resolve reduced by 30%
  • Mean time to collaborate: 90% faster
  • Number of inbound calls reduced by 70%

Faster Change & Release

  • Mean time to collaborate: 90% faster
  • Mean time to approve change requests will be lower

Faster Mitigation

  • Mean time to respond down to 5 minutes or less
  • Mean time to collaborate with IT: 90% faster
  • Mean time to inform stakeholders and management reduced

Faster Recovery

  • Mean time to respond down to 5 minutes or less
  • Mean time to recover reduced
  • Mean time to collaborate: 90% faster

Communicate, Collaborate, and Orchestrate

Communicate

Multi-modal, targeted message delivery and automated escalation management

Automate

Minimize response time on best responder match basis for effective collaboration and orchestration

Locate

Automated multi-criteria based identification of the right teams and respondents within these teams

Assess

Adaptive rules-based engine to automate operational events’ assessment

Trusted by Over 3,200 Organizations

If a solution can reduce the amount of time it takes people to get together, then it can improve an organization’s overall MTTR. Everbridge IT Alerting is one of those solutions.

Lloyd McMullen, SVP Service Delivery

The beauty of IT Alerting is having a consistent, predictable, repeatable process with timely and relevant communications.

Mark Hydar, Head of Development Operations, MediaFirst Unit

IT Alerting has improved the ability of our team to respond to issues more quickly ensuring that our service levels are maximized.

Merv DeGuzman, Vice President of IT

Popular Resources

The 2017 State of IT Incident Management

The 2017 State of IT Incident Management Survey Report

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Compliment IT Infrastructure Monitoring with IT Service Alerting

Gartner: Compliment IT Infrastructure Monitoring with IT Service Alerting

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Streamlining the Major Incident Resolution Process

Streamlining the Major Incident Resolution Process

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Start your path to faster service recovery and delivery today!

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